Dr. Cordes is very proud to have the daily support of such a talented and experienced team who goes above and beyond for each patient in need! From the front desk to the treatment room, we’re always taking the time to learn about the individuals and families we care for, discussing school, work, and simply what’s going on in everyone’s lives from appointment to appointment. If you ever have a question or concern, don’t hesitate to let us know so that we can address it right away. You can also keep reading below to learn more about us:
Heather has been a vital part of Dr. Cordes’ orthodontic office since 2000, and is one of 30 Certified Dental Practice Management Administrators (CDPMAs) in Massachusetts, with a bachelor’s degree from Westfield State University with concentrations in business, music, biology and computer science.
Now that her children are grown, she still enjoys many volunteering roles in the community. Some of her passions are the Westfield River Watershed Association (WRWA), the Western Mass Appalachian Mountain Club (AMC) where she has been an active leader for over 30 years, the New England National Scenic Trail (NET), and the Western Mass Hilltown Hikers. When there is extra time, you might find her in the Westfield Theatre Group productions, AEIOUle Northampton Uke Group, or the Greater Westfield Community Band.
Lisa attended Our Lady of the Elms College for her education, and she is also certified in CPR. Today, she has been a proud member of Dr. Cordes’ team for nearly a decade! Whether she’s in the orthodontic office or out in the local community, she loves the diverse opportunities her job brings on a daily basis.
Lisa and her husband Gregory have been married for well over 20 years – in fact, they first met while working as ski instructors on the slopes of Mt. Tom. Together, they have two terrific boys – Matthew, a sophomore at Wentworth Institute of Technology, and Jack, who is a senior at St. Mary’s Parish School. Together, they love making memories at the beach in Maine and snow skiing/racing in New England. Outside of work, Lisa herself can often be found watching her sons play baseball, cooking and entertaining at home for family and friends, doing fun chores like gardening, watering, and weeding, and listening to live music. She also continues to be a professional ski instructor – her specialty is teaching very young children and moms.
Allyssa began her career in 2017 after completing her dental assisting training at Porter and Chester Institute. What she enjoys most about orthodontics is the fast-paced environment and the opportunity to meet new patients every day. She especially loves seeing the transformation when braces come off and beautiful smiles are revealed.
You’ll know Allyssa when you meet her—she brings high energy and a positive can-do attitude to work every day. Fun fact: she’s also a former patient of Dr. Cordes!
In her free time, Allyssa enjoys fishing and spending quality time with her family.
Kaylee began her journey in orthodontics as a patient in our own Enfield office. She is currently studying to become a Certified Orthodontic Assistant, learning through on-the-job training, and is certified in CPR, infection control, and radiology. Kaylee’s favorite part of her job has been the confidence she has gained, knowing her skills are helping patients gain a beautiful, healthy smile.
In her spare time, Kaylee enjoys summers on the Cape and going to a good country music concert.
Sarah began her career in the dental field in 2012 and enjoys working directly with people in need. She has a gentle and patient manner that makes her a patient favorite, especially those with special needs.
She received her training from Springfield Technical Community College and holds DANB certifications in radiology and infection control.
At home, Sarah and her husband are proud parents to two energetic young boys. In her free time, Sarah loves gardening and making homemade remedies to share with family and friends.
Shannon joined our dental team in 2005 after completing her education at Springfield Technical Community College and the Porter and Chester Institute. What she enjoys most about her role at Cordes Orthodontics is getting to know each patient over time and witnessing their joyful smiles when the braces come off.
At home, Shannon has a wonderful husband, three fantastic children (Pssst, one of them is Kaylee!), and two dogs. Outside of work, she enjoys spending time with her family, going to the beach, and watching movies. On weekends, she also loves teaching Sunday school.
Basia is originally from Poland and attended college in Krakow. She is trained as a dental technician and holds certifications in infection control, radiology, and dental assisting. Basia has been working in the oral healthcare field since 1991 and loves seeing the final, beautiful results of a patient’s newly straightened smile.
She has a wonderful husband, John, and two grown children—a daughter named Asia and a son named Piotrek.
In her free time, Basia enjoys hiking, running, and participating in a bowling league. She is a phenomenal baker and cook. Her fresh baked sourdough bread is one of a kind!
A dedicated professional with a strong background in people-focused roles, Ella now brings her excellent interpersonal and communication skills to the dental field. Starting on-the-job training in 2024, she is now certified in Radiology, Infection Control, and CPR. Most recently, she leverages her expertise in social media and content creation, helping our practice grow our online presence.
She loves being part of a team that brings out the best in people, watching their smiles evolve as they go through treatment. There’s nothing more rewarding than seeing the positive difference we make in someone’s life.
When she is not at work, you can find her camping, relaxing at the beach, or spending quality time with her family, friends, and dog, Chloe.
Nancy started her career in the dental field in 1987 as a general dental assistant and has joined our team as an orthodontic assistant in 2025. She is certified in radiology, infection control and CPR. Her favorite part of the job is seeing the patient's final result and beautiful smiles!
Her husband of 30 years is a pastor, allowing her and her family to travel the world. She has three beautiful children and 4 grandchildren (and counting!). When she is not in the office you can find her teaching a workout class, reading a good book, or spending time with her family
Grace is our office’s traveling scheduling assistant! She is a college student at Westfield State University, working towards her Bachelor’s in Communications. This is Grace’s first job in the dental field. What she enjoys most about her position is working with a great staff, connecting with patients (both new and old), and gaining experience working in a Communications-related position.
Grace’s favorite things to do are to spend time with loved ones and enjoy media such as music and television. She’s also working on her baking skills as she loves a sweet treat! When you meet Grace at the front of our office, expect to be welcomed with a warm smile!